Terms & Conditions
(A) Booking Deposit and Balance Payment
The Customer is required to pay a non-refundable booking deposit as stated in the tour package to book the tour. Payment of the booking deposit does not constitute confirmation of the tour. All group tours are subjected to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalized. Full payment of the tour fare is required latest by the tour balance collection due date as stated on the tour package. If full payment of the tour fare is not received by the Company on the balance collection due date, the Company reserves the right to forfeit the booking deposit and to cancel the booking. In such an event, the Customer has to pay a cancellation fee as set out in Clause B “Cancellation by the Customer”.
(B) Cancellation by the Customer
The Customer is allowed to cancel the booking by giving the Company written notice, at any time prior to the departure date. However, the Customer will be required to pay a cancellation fee which is computed based on the length of notice period prior to the departure date. The cancellation fee as well as the corresponding refund component is set out below.
(C) Cancellation by the Company
Please note that the Company is acting as an agent for services rendered. Even after the booking deposit or full payment of the tour fare has been made, all arrangements are still subject to final confirmation by the Company. If any arrangement cannot be finalised and the booking has to be cancelled, the Company will endeavour to notify the Customer as soon as possible before the departure date. At times, the Company may decide to cancel an entire tour due to low subscription for a group tour. In such circumstances, the Company may, if it so chooses, recommend alternative tours either to the same destination or other tours. Please note that surcharges may apply on a case by case basis and the Customer will be advised accordingly. Should the Customer decide not to accept the alternatives, refund will be made accordingly by the Company and without any further obligations on the part of the Company. The Company shall not be held liable for any costs (including any contingent costs) incurred by the Customer arising from such cancellation. The Customer shall be paid the refund cheque within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. The Company shall not be liable for any claims, losses, damages or costs, howsoever arising, sustained by the Customer arising from such cancellation.
(D) Refund Policy – Unused Portion of Tour
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements as stated in the tour package.
(E) Amendment Policy and Amendment Fee
Amendment refers to any change to the original booking such as change of name, change of flight itinerary and / or change of accommodation. Please ensure that the name of passenger given must be with accordance with the name in the travelling passport. Failure to do so will incur an amendment fee as specified below.
Amendment by the Customer
Any change made by the Customer to the existing booking must be in writing and an amendment fee of SGD 100.00 per registrant will apply. The following additional fees shall also apply:
- For any re-issuance of air ticket, a minimum administrative fee of SGD 100.00 per air ticket (which shall be in addition to any airline charges) will apply.
- For any change to the departure date or the tour type, a cancellation fee as stated under Clause B "Cancellation by the Customer” will apply.
- (Upon air ticket issuance, any change made to name of the Customer will be treated as cancellation of the tour, a cancellation fee as stated under Clause B "Cancellation by the Customer” will apply.
The Company will revert to the Customer within 14 working days upon receiving written notice of the request for amendment.
Amendment to Tour Itinerary by the Company
The Company makes reasonable efforts to avoid changes to your itinerary. However, the Company reserves the right to make the necessary changes at any time due to unforeseen circumstances, especially during peak seasons.
(F) Travel Documents and Travel Insurance
Passport and Other Travel Documents
It is the Customer's sole responsibility to ensure that he / she has a valid passport with minimum 6 months' validity from the date of the last departure point as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the country(ies) to be visited (e.g. exit permit, work permit, social visitor pass etc.).
Different embassies / consulates require varying lengths of time to process visa applications. For non-Singapore passport holders, please request the Company to check on visa requirements. The Company renders assistance in visa applications wherever possible. The Company cannot, however, guarantee the approval of such visa applications. This service is subject to (auxiliary) charges. Please check with the Company on the charges. The Company will not be responsible for any expense, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm / damage to person or property.
Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings. The Company will be pleased to assist in the enquiries of any travel insurance and related matters wherever possible.
(G) General Matters
Accommodation is as specified in the tour package/ brochure / itinerary / booking form. Accommodation for adults is based on twin-sharing, double or triple-sharing bedrooms at the nominated or similar standard hotels. When booking triple-sharing rooms, please note that the third bed will be a "roll-away" bed. Single room occupancy is at additional cost.
The Customer is allowed check-in baggage not exceeding 20 kilograms. Only one piece of hand luggage not exceeding 7 kilograms is allowed on board the aircraft. Excess baggage must be paid locally by the Customer.
Meals are as indicated in the tour package/ brochure / itinerary / booking form. If meals on board flight are not served due to whatever reasons, there shall be no refund or replacement.
If there is any special request regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to availability and confirmation.
(H) Extension of tour and Deviation from tour itinerary
Extension / deviation of stay may be permitted at end of the tour, subject to maximum validity and restriction of air ticket, seat confirmation and availability of accommodation prior to commencement of the tour. When extension / deviation of stay cannot be confirmed, the Customer is deemed to be taking the original tour schedule. All extra costs incurred to process the extension, e.g. administrative fees shall be borne by the Customer. Please note that extension / deviation of stay will be at the Customer's own expense and transfers to and from the airport will not be provided. Any alteration of the routing or the date by the Customer is solely at the Customer's own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, in part or in full.
(I) Responsibilities and Disclaimers
The Company assumes no responsibility for any injury, damage, accident, loss, delay or irregularity that may be caused to person or property during the tour. The Company is an agent for service providers including airlines, transport companies and local land operators and is not liable for changes made by these service providers but will render assistance wherever possible. All tickets, coupons and orders are furnished and issued, subject in every respect to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, managing agents or agents of public carriers. Subject to applicable laws, the Company will not be responsible or liable (for damages, refunds or otherwise) for:
- Mechanical breakdown (except where it is due to negligence on the part of the Company or its agents), government actions, weather, acts of God, strikes, compulsory quarantine or other circumstances beyond its control
- Failure of the Customer to obtain required documentation (e.g. health certificates, visas, passports etc.)
- Failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places and times. The Company reserves the right to withdraw any itinerary or any booking made, or decline or refuse the Customer as a member of the tour, if it appears to the Company that the Customer is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company's sole liability shall be limited to refund on tour fare paid. The Company reserves the right to take photographs and films of the Customer while on tour with the Company to be used for its brochures, advertising or publicity materials.
Each of the provisions herein is severable and distinct from the other and if at any time one or more of such provisions is or becomes invalid illegal or unenforceable, the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired thereby.
(K) Contracts (Rights of Third Parties) Act
Save as expressly set out herein, a person who is neither the Company nor the Customer shall have no right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of its terms.
(L) Governing Law and Jurisdiction
The terms and conditions set out herein shall be governed by and construed in accordance with the laws of Singapore. The Company and the Customer hereby irrevocably submit to the exclusive jurisdiction of the Singapore courts to settle any disputes which may arise out of or in connection with these terms and conditions.